Are you getting the most out of Salesforce.com?

Have you chosen Salesforce.com as your CRM solution and do you need some help to get started or to move your implementation to the next level?

A key feature of Salesforce.com is its ease of configuration but you may feel that you could be getting  more benefit for your business. This is where we can help. In management speak we can help you achieve the shortest time to value so please give us a call.

Implementing a Salesforce.com customer relationship management (CRM) solution can provide many benefits:

• Better forecasting
• More efficient targetting of resources to provide maximum return on investment.
• Increased sales through better timing due to anticipating needs based on historic trends
• Identifying needs more effectively by understanding specific customer requirements
• Cross-selling of other products by highlighting and suggesting alternatives or enhancements

This can lead to better marketing of your products or services by focusing on:

• Effective targeted marketing communications aimed specifically at customer needs
• A more personal approach and the development of new or improved products and services in order to win more business in the future

Ultimately this could lead to:

• Enhanced customer satisfaction and retention, ensuring that your good reputation in the marketplace continues to grow
• Increased value from your existing customers and reduced cost associated with supporting and servicing them, increasing your overall efficiency and reducing total cost of sales

How can we help you achieve these benefits?

• Salesforce configuration, implementation, integration and customisation relation to objects, fields, formula/validation, layouts, record types and workflows.
• Creation of reports and dashboards required by the business
• Post-implementation advice as new requirements and business functions develop.
• Work with existing team members to complete implementation projects on time, and delivery of outstanding services.
• Consultancy on approaches to design, configuration, unit testing, and documentation based on the functional requirements of a given change request. Specifically relating to the Salesforce.com approved deployment methodology.
• Analysis of existing system to maximise efficiencies and determine functional principles and provide guidance on how clients can capitalise on new SFDC features or how it would solve past issues and work-a-rounds.
• Development and delivery of Salesforce.com end-user training.
• Assistance with marketing campaign setup.
• Set up of Enterprise level security, user security levels, role hierarchies, etc.

Call Stuart Gascoyne today for an initial consultation.
Tel: 01246 267761
email: sgascoyne(AT)kickingboy.co.uk - replace (AT) with @